FAQ

Frequently Asked Questions

Opening an account

How can I open a demo account?

To open a demo account, find the button “or Try Demo Account” on our Homepage. Fill in the form with your personal information and click “Finish”. Wait for the verification email from our team, where you will find your username and password. 

How can I open a real (live) account?

To open a real account click the “Open real account” button on our Homepage. Choose between Individual or Corporate accounts. In both cases, you will have to fill in the form with your personal data and click on “Finish”. After this, please, wait for the verification email from our team, where you will find your username and password. 

How do I upload my photo ID and other documents?

Once you fill out the registration form, it will require you to upload your documents which you can do in jpeg, png format or pdf. If you skipped and want to upload them later, simply go to your dashboard and on your right hand side, upper corner you will see the “Upload your Documents” notification, click there and it will guide you to the rest of the procedure. 
When on Mobile Phone, please turn your phone horizontally and the notifications will appear on your screen.

Which type of documents do I need to send?

Before a client can trade with us for the first time on a real account, we need to verify identity and residential address. 
Our requirements for identity verification may include the following:
  • A government-issued identification document (ID) that contains all of the following information:
  • Photo
  • Identity number
  • Full name
  • Date of birth
  • Expiry date of the document
A residential verification document, displaying your full name and address. The residential verification document should be issued by a financial institution, utility company, government agency or judicial authority and can be one of the following:
  • Bank statement,
  • Credit/debit card statement,
  • Electricity bill,
  • Water or gas bill,
  • The council tax bill,
  • Tax letter,
  • Phone bill,
  • Television services bill, or
  • Internet bill.

Why do I need to upload my photo ID and other documents?

As per our legal and regulatory obligations, we must verify your identity and residential address, for which a photo ID and residence information may be required.

When you open an account with Limit Prime Securities you agree to comply with all applicable laws and regulations against money laundering and terrorism financing, including, but not limited to, the requirement to provide satisfactory evidence of your identity, residential address, etc. Limit Prime Securities will not establish a business relationship with an individual unless and until the client’s identity and residential address have been successfully verified and/or all necessary documents have been received and verified. This is to protect both you and us from fraud as well as guard your privacy and is, therefore, part of our standard due diligence process. Limit Prime Securities reserves its right to impose additional due diligence requirements where necessary.

Do I risk any real money while using the Demo account?

No, when using the demo account, you are trading with virtual money so you are not in risk of losing your real money. 

Do you offer a corporate account?

We do offer a corporate account.

How can I change my password?

For desktop app:
Look at the menu bar and choose “Tools”. In the drop down menu, choose “Options”. A pop-up box will appear, where you should go under “Server”. There you will find a field for password. Click on the button “Change” that is in line with the password field.

For mobile app:
Open your app and click on the “Accounts”. Find a three-line menu and in a drop down list click “Manage Accounts”. In the upper right corner of the screen, you will find a three dots menu. Click on it and choose the option “Change Password”.

For webtrader:
Log in to your webtrader account. Look at the menu bar and choose “Tools”. In the drop down menu, choose “Options”. A pop-up box will appear, where you should go under “Server”. There you will find a field for password. Click on the button “Change” that is in line with the password field.

How do I log in to my MT 5 trading platform?

For desktop app:

Double click on the app of the MT 5 platform you downloaded from our website. In the “Login” field enter your username and in the “Password” field enter your password. In the field “Server” choose LimitPrimeSecurities-Demo if you have a demo account or LimitPrimeSecurities-Live if you have a real account. Press “Ok” and you will interact on the MetaTrader 5 platform. 

For mobile app:
    
Click on your mobile app, go to “Manage Account” and click the “+” icon. A new screen will appear where you should find us as a broker - Limit Prime Securities. After that, you will see the fields to enter your username and password. In the field “Server” choose LimitPrimeSecurities-Demo if you have a demo account or LimitPrimeSecurities-Live if you have a real account. Press “Ok” and you will be able to trade on the MetaTrader 5 platform. 

For webtrader:

To login to webtrader, click on this link, or enter in the search bar: https://limitprime.com/en/web-terminal. Once you are there, you will have a pop-up box to enter your username and password, as well as choose a server. If you have a demo account, you should choose LimitPrimeSecurities-Demo server, and if you have a real account, you should choose LimitPrimeSecurities-Live server.

Do I have limit trading on a demo account?

Yes, you have. On your demo account, you get an amount of 5 000 USD in virtual money for your trades.

Deposit

How can I deposit money on my trading account?

You can deposit via wire transfer, your credit/debit card (Master Card, Visa and American Express), Skrill or Neteller.

Can I deposit from my bank account?

Yes, you can deposit from your bank account.

Can I deposit using my credit/debit card?

Yes, you can deposit from your credit/debit card. We accept MasterCard, Visa and American Express.

Are my funds at risk in case of the company’s bankruptcy?

Client’s funds received on Limit Prime Securities bank accounts are separated from funds used by the company. This means your funds are not at risk at any time, even if the company goes bankrupt.

Is there a limitation on the amount I can deposit?

The minimum required amount to start trading with Limit Prime is 100 Euro. There is no upper limit.

What is the Margin requirement?

The number one benefit of trading CFDs is that customers can trade on margin using leverage. CFD trading means customers can trade a portfolio of different financial products without having to deposit a large amount of capital. Our margin requirement starts from as low as 1%. 

Withdrawals

Can I withdraw the money whenever I want?

Yes, you can withdraw money at any time. Regardless of when you started to trade, as soon as we get your request we will proceed with the money transfer to the bank account you have provided. 

How can I withdraw my money?

The only way to withdraw your money at this time is via your bank account. From your account dashboard you send us a withdrawal request which we then process and initiate.

What is the processing time frame?

For domestic transfers it is 24h. For international ones, it is 24h up to 48h (working days).

Is there a limitation on withdrawal?

No there is not, we do however advise our clients to take into consideration their personal bank’s transfer policies regarding commissions per different amounts of transfers.

Trading

Can I trade with any instrument I wish to?

Yes, of course, you can choose more than one of the instruments we offer to trade with.

Can I be in debt to you when trading?

Not when you trade with us. All our clients are protected from negative balance, which means you can never lose more money than you deposited.

Are there any restrictions with regards to trading methods? 

Yes. Please, keep in mind when trading that Limit Prime doesn’t allow scalping.

Where can I see the financial status of my trading account?

You can easily see your financial status on your client dashboard but you need to familiarise yourself with the following definitions first:

Balance = deposits - withdrawals + P&L of closed positions. It does not include the profit/loss of the current open positions. 

Equity = balance + P&L of open positions.This is the current, real value of your account.

Margin: The total amount of money you invested in your trades.

Free margin: The amount of money available for your new trades.

Margin level: It represents the security of your assets. The higher it is, the better. When the margin level falls to 20%, all your active trades will be closed to stop you from losing all your money.

This information is available to you in the Toolbox, under Trade/Exposure/History section.

How do I close a position? 

For MetaTrader 5 desktop app:

To close a position go down to a Toolbox, and choose the section Trade. Find the position you want to close and click “x” underneath the Profit label. Once you do it, a pop-up box will appear and you click on the yellow button “Close”. 
Once you close a position your profit/loss will be automatically calculated in your Equity.

For mobile app & Webtrader:

Choose the “Trade” section from your Toolbar, which is in the 3rd place in order. Choose the position you want to close and long press on it. Choose “Close Position”, click the “Close” button and the “Done” screen will appear. 
        
 

How do I open a position?

For MetaTrader 5 desktop app:

To open a position, go to the Limit Prime Securities MT 5 app, choose the instrument you wish to trade on, right-click on it and choose “New order”. A position screen in the form of a pop-up boxwill appear. 
Here you will be able to see the prices, choose the volume of your trade, set pending orders, stop-loss orders and take profit to help manage your risk. 

For mobile app & Webtrader:

Open your mobile app and go to the “Quotes” section (the first section in the Tollbar). Choose an asset you want to trade with, long press on it and choose “New Order”. 
    

How do I set a Stop-loss Order? 

Once you choose an asset you want to trade with and click on “New Order” you will see a pop-up box. There, you will have a field to enter the desired Stop-loss level.
On the mobile app, the stop-loss order is presented with the abbreviation SL.

How do I set a Stop-Limit Order? 

Once you choose an asset you want to trade with and click on “New Order” you will see a pop-up box. In the field “Type” choose the “Pending Order” option. Now, you will have more fields to fill in. For the “Type” choose Sell or Buy Stop Limit Order.

How do I set a Take Profit Order? 

Once you choose an asset you want to trade with and click on “New Order” you will see a pop-up box. There, you will have a field to enter the desired Take Profit level.
On the mobile app, the take profit order is presented with the abbreviation TP.

What are the Market hours/Trading hours?

Market hours for each asset vary and you can find them on our website or on MetaTrader 5 platform. 

To find them on our website, go to “Trading & Products” and choose one group of instruments, for example, stocks. Scroll and click on the button “Lists of Stocks - Click Here”. A .pdf file will open, where you will find a table with a list of trading conditions for stocks. In the last column “Trading hours” you will find the trading hours for each of the assets we have. 

To find trading hours on MetaTrader 5 platform for desktop app and webtrader, right click on the chosen asset and then click on the “Specification”. You will see a pop-up box named “Description”. At the very bottom of the box you will find a table with Sessions, Quotes and Trades. Under column “Trades” are defined the trading hours. 

To find trading hours on your mobile app, go to the “Quotes” section (the first section in the Toolbar). Choose the asset you want to trade with, long press on it and choose “Properties”. Scroll and at the very bottom you will see the table “Trade Session”, where trading hours are defined.

Leverage

Is leverage always the same?

Depending on the financial product you are trading with there’s different leverage. With Limit Prime, leverage for currency pairs is 1:100, for stocks 1:20, for indices 1:50, for cryptocurrencies 1:5, for Crude Oil and Brent Crude Oil leverage is 1:50, for Gold and Silver it is 1:100 and for the rest of commodities leverage is 1:20.

Fees

Are there any hidden fees?

No. At Limit Prime there are no hidden fees. 

Do you charge any trading commission? 

No. You trade with 0% commission on every asset.

Do you charge an overnight fee?

Yes. The swap is subtracted from your account whenever a position is left open during the night hours.

Do you offer fixed or variable spread?

At this time we only offer variable spreads.

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